Quick answer
Tesco home insurance opening hours
| Day | Hours on 0345 246 2904 |
|---|---|
| Monday to Friday | 8am to 8pm |
| Saturday and Sunday | 9am to 2pm |
Tesco Insurance gives those hours with the number in its own answer on how to cancel. From a mobile or from abroad it gives 0113 209 3099. Verified
Cancellations, queries and changes
0345 246 2904Getting to the right team
We don't yet know how Tesco's phone menu is structured, so we're not going to guess. If you work it out, we'd like to hear from you.
Before you call
Cancelling is by phone. Tesco Insurance says you need to call to cancel. Turning off auto-renewal, though, can be done online in Your Insurance Account under Manage Renewal. Verified
Make changes online, not by phone. Tesco charges £25 for a change made by phone and nothing for one made in Your Insurance Account, though your premium may still change. Verified
It is Tesco Insurance now, not Tesco Bank. Tesco Bank’s banking business moved to Barclays on 1 November 2024, and Tesco Bank’s own page says insurance was not part of that. Home cover is arranged by Tesco Insurance and underwritten by Tesco Underwriting Ltd. Verified
What you're entitled to
- Your renewal can't cost more than an equivalent new customer would pay. Under the FCA's pricing rules (PS21/5, implemented through ICOBS 6B and in force since 1 January 2022), the renewal price for the same cover through the same channel must be no higher than the equivalent new-business price. The FCA reviewed these rules in July 2025 and left them in place. Verified
- Fourteen days to change your mind. A statutory cooling-off period applies from the start of cover or from when you receive your documents, whichever is later. It applies again after each automatic renewal. Verified
- Opting out of auto-renewal is free. You can't be charged for turning it off, and you can turn it off at any time. Verified
- Cancelling after the first 14 days costs £35. That is Tesco Insurance’s own published figure. Its home policy booklet, for policies starting from 29 September 2025, says that before cover starts, or within the first 14 days with no claim made, you get a full refund. Verified
Lines that work
"I have a like-for-like buildings and contents quote for £X. Can you match it?"
General General phrasing that works with any insurer.
"What is the best you can do to keep me?"
General Use after declining their first offer, not before.
We publish these as effective general phrasing. They are not insider scripts, and we don't claim a specific saving from using them.
Where this comes from
| Claim | Source | Checked |
|---|---|---|
| Number 0345 246 2904 for cancelling, with its hours; auto-renewal off under Manage Renewal; underwritten by Tesco Underwriting Ltd | Tesco Insurance’s own home existing-customers page, tescoinsurance.com/home-insurance/existing-customers | 25 September 2026 |
| 0345 246 2904 for queries and changes; 0113 209 3099 from a mobile or abroad | Tesco Insurance’s own home contact page | 25 September 2026 |
| £35 cancellation fee after 14 days; £25 for phone changes, none online | Tesco Insurance’s own home insurance FAQs | 25 September 2026 |
| Full refund before cover starts or within 14 days with no claim | Tesco Insurance’s home policy booklet, linked from tescoinsurance.com | 25 September 2026 |
| Banking moved to Barclays on 1 November 2024; insurance not included | Tesco Bank’s own transfer page | 25 September 2026 |
| Bank holiday opening hours | Not published on the pages we read | Not known |
Bill Watch
One email, three weeks before your renewal or fixed deal ends, telling you it's time to shop around. Free, and that's the whole product.
No spam, no sharing your address, unsubscribe in one click. We'll email you once to confirm. The reminder only starts after you click that link.