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Broadband: who to call, and what leaving costs

The number each provider actually publishes, how much notice they need, and what they charge to leave early — with the sourcing shown.

Last verified 26 July 2026 · Next review 26 October 2026

Coverage

Providers we cover

BT Verified

0800 783 1401
30 days notice. Taken from BT’s own published pages.

Virgin Media Verified

0345 454 1111
30 days notice. Taken from Virgin Media’s own published pages.

Sky Verified

0333 759 1018
14 days notice. Taken from Sky’s own published pages.

TalkTalk Verified

0345 172 0065
30 days notice. Taken from TalkTalk’s own published pages.

Vodafone Verified

08080 034 515
30 days notice. Taken from Vodafone’s own published pages.

EE Verified

0800 079 8586
30 days notice. Taken from EE’s own published pages.

Plusnet Verified

0330 1239 123
14 days notice. Taken from Plusnet’s own published pages.

General Chips describe how well-sourced a number is, not how good the provider is. How we verify explains exactly what each one means.

The short version

Notice periods differ more than you'd think

ProviderNoticeNumber
BT30 days0800 783 1401 Verified
Virgin Media30 days0345 454 1111 Verified
Sky14 days0333 759 1018 Verified
TalkTalk30 days0345 172 0065 Verified
Vodafone30 days08080 034 515 Verified
EE30 days0800 079 8586 Verified
Plusnet14 days0330 1239 123 Verified

Sky and Plusnet need 14 days. BT, Virgin Media, TalkTalk, Vodafone and EE need 30. That difference is worth knowing before you plan a switch.

Before you phone anyone

You may not need to call

Since September 2024, switching broadband at the same address runs on One Touch Switch. You contact the new provider only — they handle the cancellation with your old one, and Ofcom's rules say the process must not require you to contact your existing provider or get their consent.

Calling is for the other cases: haggling to stay, moving home, or leaving mid-contract. Your rights at contract end are here. Verified

Sourcing

Where this comes from

ClaimSourceChecked
Ofcom has no price-parity rule equivalent to the FCA banOfcom statement Prohibiting inflation-linked price rises, July 2024, which states the rules do not restrict price levels26 July 2026
One Touch Switch, live 12 September 2024Ofcom statement Quick, easy and reliable switching; Ofcom launch page26 July 2026
Each provider’s number and its labelSourced on that provider’s own page — follow the link for the full tableDated on each page

Bill Watch

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