How we verify

Verified  Verified

We traced this claim to a named published source and we state the date we checked it. The source is listed on the page, in the “Where this comes from” table.

For a phone number, the bar is deliberately high: the number must appear on the provider's own published contact page, and we record what that page says the number is for. A directory, a forum post, or another publication repeating a number does not qualify, however reputable. For a legal or regulatory claim, it means a named document from the regulator — the FCA, Ofcom, Ofgem — or the legislation itself. Verified means we can show our working — not that we phoned the number ourselves, and not that it is guaranteed still live today.

Unverified  Unverified

We hold this information, but we could not trace it to the source described above. It may well be correct. We are telling you that we don't know that it is.

In practice this covers numbers that are widely circulated and quite possibly right, but which do not appear on the insurer's own website — including cases where the insurer publishes no phone numbers at all, or where two published sources disagree. Where a number carries this label the page says so plainly, explains why, and tells you to check your own renewal paperwork. We would rather publish an honest gap than a confident guess.

General  General

This is general guidance or observed pattern, not a specific sourced fact about that company. Negotiation phrasing and descriptions of how insurers typically behave carry this label. It means: reasonable, widely reported, and not something we are presenting as a verified fact about that particular insurer.

• We don't invent phone numbers. If we don't hold a number for an insurer, the page says so. We never construct one from a pattern.
• We don't invent phone-menu routing. Where we haven't established how a company's automated system routes calls, the page says we don't know rather than offering a plausible guess.
• We don't invent dates. A check date is the date a person actually checked. If we can't state one, the claim isn't Verified.
• We don't promise savings. No average figures, no “save £X”, no success percentages framed as what will happen to you. Reported outcomes describe other people, usually self-selecting ones.
• We don't reproduce other publications' text. Where a fact comes from another publication we paraphrase it and name them.

Every provider page carries a “last verified” and a “next review” date at the top. We re-check numbers and fees on a quarterly cycle. When a claim is re-checked the date moves; when a claim fails re-checking it is downgraded to Unverified or removed. We don't leave a Verified label standing on something we can no longer support.

That is not a hypothetical. In our 26 July 2026 review, two Direct Line numbers we had previously treated as well-sourced were downgraded to Unverified once we established that Direct Line publishes no contact numbers on its own site and that published sources disagree about one of them. One Hastings Direct number was upgraded to Verified after we found it on Hastings Direct's own contact page, and a second Hastings number we held as a cancellations line turned out to be their telematics support line and was removed. General

We are not an insurance broker. We don't sell insurance, we don't place business, and we take no commission or referral fee from any insurer named on this site. There is nothing to buy here. The only thing we ask for is an email address, and only if you want a renewal reminder.