Two hubs
Pick your service
The difference that matters
They are two separate regimes
Broadband and mobile look like one category and are regulated as two. Switching broadband runs on One Touch Switch, live since September 2024, where the new provider does everything. Mobile runs on switching codes you request yourself, in force since July 2019.
Both share the rest: end-of-contract notifications, annual best-tariff reminders, and the January 2025 rule that price rises must be stated in pounds and pence. Broadband rights · Mobile rights Verified
Unlike insurance
No price cap here
In insurance, the regulator caps what you can be charged relative to a new customer. Ofcom has no equivalent rule, so a telecoms provider may legally charge you more than someone signing up today. What you get instead is disclosure — they must tell you when your contract ends and what their best deal is. Knowing that is what makes the call worth making. Verified
Sourcing
Where this comes from
| Claim | Source | Checked |
|---|---|---|
| Ofcom has no price-parity rule equivalent to the FCA ban | Ofcom statement Prohibiting inflation-linked price rises, July 2024, which states the rules do not restrict price levels | 26 July 2026 |
| One Touch Switch, live 12 September 2024 | Ofcom statement Quick, easy and reliable switching; Ofcom launch page | 26 July 2026 |
| Switching codes, one-minute delivery, and no notice charge past the switch date | Ofcom consolidated General Conditions C7, version in effect 8 April 2026 | 26 July 2026 |
| Each provider’s number and its label | Sourced on that provider’s own page — follow the link for the full table | Dated on each page |
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