Quick answer
esure home insurance numbers and opening hours
| Line | Number | Hours |
|---|---|---|
| Customer Service, and the number to cancel | 0345 045 8000 | Mon to Fri 8am to 8pm, Sat 9am to 5pm, Sun 9am to 2pm |
| Renewal hotline, to renew or change by phone | 0345 601 7079 | Same hours |
Both numbers and hours are on esure’s own help page, and its home policy booklet gives 0345 045 8000 under “How to cancel”, with the same hours. We found no bank holiday hours. Verified
Customer Service, the number esure gives for cancelling
0345 045 8000Getting to the right team
We don't yet know how esure's phone menu is structured, so we're not going to guess. If you work it out, we'd like to hear from you.
Before you call
You can cancel by live chat instead. esure’s help centre says you can cancel by live chat once you log in and choose “Need help?”. Only the policyholder can cancel. Verified
Allow five days to stop a renewal. esure’s home renewal page says at least four days before the renewal date to stop payment being collected; its booklet says to call at least five days before. Allow the longer one. Verified
esure and Sheilas’ Wheels are the same company. Both are esure Group brands, underwritten by esure Insurance Limited, and esure says the group was bought by Ageas in 2025. Cite a quote from outside the group. Verified
What you're entitled to
- Your renewal can't cost more than an equivalent new customer would pay. Under the FCA's pricing rules (PS21/5, implemented through ICOBS 6B and in force since 1 January 2022), the renewal price for the same cover through the same channel must be no higher than the equivalent new-business price. The FCA reviewed these rules in July 2025 and left them in place. Verified
- Fourteen days to change your mind. A statutory cooling-off period applies from the start of cover or from when you receive your documents, whichever is later. It applies again after each automatic renewal. Verified
- Opting out of auto-renewal is free. You can't be charged for turning it off, and you can turn it off at any time. Verified
- Cancelling costs £20, £58 or £35, depending on when you leave. esure’s own home fee table: £20 inside the 14-day cooling-off period of your first year, £58 later in the first year, and £35 in any later year. Its home booklet says no premium is refunded if you have made a claim. Verified
Lines that work
"I have a like-for-like buildings and contents quote for £X from an insurer outside the esure group. Can you match it?"
General General phrasing. Name a rival outside the group, because Sheilas’ Wheels is esure.
"What is the best you can do to keep me?"
General Use after declining their first offer, not before.
We publish these as effective general phrasing. They are not insider scripts, and we don't claim a specific saving from using them.
Where this comes from
| Claim | Source | Checked |
|---|---|---|
| Customer Service 0345 045 8000, Renewal hotline 0345 601 7079, and their hours | esure’s own help page, esure.com/need-further-help | 25 September 2026 |
| 0345 045 8000 under How to cancel; five days’ notice to stop renewal; no refund after a claim; 14-day cooling-off | esure’s own home policy booklet (esure Home Core) | 25 September 2026 |
| 0345 045 8000 for cancelling a renewal; four days’ notice to stop payment | esure’s own home renewal page | 25 September 2026 |
| Cancellation fees £20, £58 and £35 | esure’s own home administration fees page, and its agreement document | 25 September 2026 |
| Cancelling by live chat | esure’s own help centre | 25 September 2026 |
| esure Group brands, esure Insurance Limited, the 2025 purchase by Ageas | esure’s own legal and our-history pages | 25 September 2026 |
| Bank holiday opening hours | Not published on any esure page we found | Not known |
Bill Watch
One email, three weeks before your renewal or fixed deal ends, telling you it's time to shop around. Free, and that's the whole product.
No spam, no sharing your address, unsubscribe in one click. We'll email you once to confirm. The reminder only starts after you click that link.